1. Subscription Plans

Socilo operates on a subscription model. All payments are billed in advance on a monthly or yearly basis, depending on the selected plan.

2. 7-Day Money-Back Guarantee

If you're not satisfied with Socilo during the first 7 days of your first purchase, you may request a full refund—no questions asked.

3. Refund Eligibility

1. Refunds are only available for your initial payment.
2. No refunds are issued for renewals or plan upgrades/downgrades.
3. Refund requests must be submitted within 7 days of payment.

4. Non-Refundable Situations

1. Violation of our Terms of Service
2. Partial usage or inactivity
3. Late cancellation requests after the renewal period has started

5. How to Request a Refund

Send an email to support@socilo.com with your account email and reason for the refund request. Our team will review and respond within 3 business days.

6. Payment Processing Time

Approved refunds will be processed via the original payment method and may take 5–10 business days to reflect, depending on your bank or provider.

7. Need Help?

If you believe you've been charged in error or have questions about billing, contact our support team at support@socilo.com.